Refund policy
Last Updated: 02/19/26
At Rust & Bloom Candle Co., we hand-pour every candle and wax melt in small batches using 100% soy wax, cotton wicks, and carefully blended fragrance oils. We take pride in quality craftsmanship and want you to love your purchase.
Our Policy
1. Damaged or Defective Items
If your candle or wax melt arrives broken, cracked, or otherwise defective:
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Please contact us within 7 days of delivery.
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Include a photo of the damaged product.
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We will replace or refund your item promptly.
Glass jars are fragile and occasionally damaged during shipping, despite our careful packaging — we will always make it right.
2. Shipping & Temperature Concerns
Candles are sensitive to extreme temperatures. Wax may soften in heat or shrink in cold, but this does not affect burn performance. If you receive a candle that is severely melted or damaged due to temperature, contact us and we’ll issue a replacement or refund.
3. Non-Refundable Items
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Used or burned candles
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Opened wax melts (for safety and hygiene)
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Custom or private label orders (unless defective)
4. Refunds
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Approved refunds will be processed within 5–10 business days.
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Refunds will be issued to the original payment method.
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Shipping costs are non-refundable, except in cases of defective or damaged products.
5. Exchanges
We do not currently offer direct exchanges. If you’d like a different scent, please return the damaged or incorrect item for a refund and place a new order.
6. Contact Us
Questions or issues? We’re happy to help:
📧 Email: infohallowscents@gmail.com